Refund Request Timeline

Refund requests must be made within 7 days of receiving the product.Requests after this period will not be eligible.

Conditions for Refund Eligibility

Linh Tailor Hoi An accepts refund requests in the following cases:

• The garment was made in the wrong style as requested by the customer.
• The garment was made using the wrong fabric code selected by the customer.
• The garment was made with incorrect measurements provided by the customer (this does not apply in cases where movement allowance measurements are necessary for comfortable wear and proper fit).

Please note: Outside of the above cases, Linh Tailor Hoi An does not accept refund requests.

Additional Notes

We kindly ask customers to cooperate in covering the shipping cost to return the item to Linh Tailor Hoi An.

Return Process

Our team will inspect the returned product to confirm eligibility.

Once approved, the refund will be processed within 15 days, and the funds will be returned to the customer’s account.

We encourage all customers to communicate any concerns during the fitting process, so we can address issues promptly before final delivery.