Covered Damages
The following damages are covered under this warranty:
- Faded color
- Unstitching
- Shrinking
- Bubbling
Other Fees
- Fee for alterations or replacement: Free of charge
- Fee for shipping: Linh Tailor Hoi An’s responsibility is limited to return shipping (by Airmail)
Warranty Period
The warranty applies only to Linh Tailor Hoi An products purchased from an authorized Linh Tailor Hoi An retailer and is extended solely to the original purchaser (“Owner”) for a period of 30 days from the purchase date.
Policies
- All warranty claims must be accompanied by the original purchase receipt from an authorized Linh Tailor Hoi An retailer.
- Linh Tailor Hoi An warrants all products to be free of defects in material or workmanship. Our responsibility is limited to repairing or replacing the defective product. Linh Tailor Hoi An will not be responsible for any costs, losses, or damages incurred as a result of the loss or use of the product.
- If a defect arises within the warranty period, the customer should promptly return the product to Linh Tailor Hoi An.
- The product will be refunded based on the actual amount paid, as indicated on the original purchase receipt.
How It Works
- All products returned to Linh Tailor Hoi An for warranty claims must be delivered before the expiration of the warranty period and must be accompanied by a dated proof of purchase.
- Altered or replaced products will be returned to customers within 15 days.
- All items must include a detailed description of the damage covered under this warranty (as listed above). A written explanation of the exchange, along with your contact information and the original purchase receipt, must accompany the product.
Returns, Exchanges, and Warranty Claims
Submit all returns, exchanges, and warranty claims to:
Linh Tailor Hoi An Co., Ltd.
128/37 Nguyễn Trường Tộ
Hoi An, Danang, Vietnam
Should you have any questions, problems, concerns, or feedback, please contact us at linhtailorhoian@gmail.com.